Return, Refund & Cancellation Policy

This policy is framed in line with principles of the Consumer Protection Act, 2019 and applicable e-commerce guidelines in India.

1. Cancellations

You may request cancellation before the order is prepared or dispatched. Once the order is prepared, shipped, or out for delivery, cancellation may not be possible. For scheduled occasion orders, please cancel at least 24–48 hours before the delivery date where possible.

2. Returns

Due to the nature of gifts, flowers, cakes and personalised items, returns are generally not accepted once delivered in good condition. Returns may be considered only in cases of:

Wrong product delivered
Damaged product on delivery (reported with photo evidence within 24 hours)
Major quality issue attributable to us

3. Refunds

Where a refund is approved:

Prepaid orders: refund to the original payment method within 5–7 business days
Cash on Delivery: refund via bank transfer/UPI after you provide valid account details

Refund amount may exclude delivery charges where the issue is not attributable to us.

4. How to Raise a Request

Contact us via website support chat or registered email with your order number, description of the issue, and photographs (if applicable) within 24 hours of delivery for damage/wrong item claims.

5. Non-Refundable Situations

Change of mind after dispatch
Incorrect address provided by customer
Recipient refusal without valid reason
Minor variations in flower/cake design

6. Consumer Rights

Nothing in this policy limits your statutory rights under the Consumer Protection Act, 2019.

Last updated: October 2026